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Hipposerve Terms of Service

Terms and Conditions

In this section, you will find the complete terms and conditions for our products and services.
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Hipposerve Compliance Statement

Introduction

At Hipposerve, the security and reliability of our services are underpinned by our world-class data centres. These facilities are certified to meet the highest industry standards for data protection, operational efficiency, and compliance. Our commitment to compliance ensures that customer data is safeguarded and handled in accordance with globally recognized standards, including SOC 2 Type 2, ISO 27001, and PCI-DSS.

1. Certifications Held by Hipposerve Data Centres

1.1 SOC 2 Type 2 Certification

  • Overview: SOC 2 Type 2 ensures that systems are designed and operated to meet trust principles of security, availability, processing integrity, confidentiality, and privacy.
  • Key Features:
    • Regular independent audits validate compliance with stringent controls.
    • Demonstrates a robust approach to protecting sensitive customer data and maintaining system reliability.
  • Customer Benefits:
    • Confidence that their data is handled securely and responsibly.
    • Assurance of operational transparency and service reliability.

1.2 ISO 27001 Certification

  • Overview: ISO 27001 is an internationally recognized standard for information security management systems (ISMS).
  • Key Features:
    • Comprehensive risk management processes to protect data from evolving threats.
    • Controls for data confidentiality, integrity, and availability.
  • Customer Benefits:
    • Confidence in secure data handling and incident management capabilities.
    • Compliance with regulatory and legal requirements for information security.

1.3 PCI-DSS Compliance

  • Overview: PCI-DSS is a standard designed to secure the processing, storage, and transmission of payment card data.
  • Key Features:
    • Encryption protocols protect sensitive payment data.
    • Regular network monitoring, vulnerability scans, and penetration testing.
  • Customer Benefits:
    • Reduced risk of fraud or breaches involving payment card data.
    • Trust in secure and compliant payment processing systems.

2. Key Features of Hipposerve Data Centres

2.1 Physical Security

  • 24/7 monitoring and surveillance with advanced security systems.
  • Biometric and multifactor authentication for facility access control.

2.2 High Availability

  • Redundant power supplies and cooling systems ensure uninterrupted operations.
  • Disaster recovery solutions to maintain business continuity.

2.3 Environmental Responsibility

  • Energy-efficient designs, including optimized cooling and lighting systems.
  • Commitment to reducing carbon footprints through innovative technologies.

3. How Compliance Benefits Our Customers

  • Enhanced Trust: Customers are assured that their data is secure and handled in compliance with global standards.
  • Operational Reliability: High availability and disaster recovery measures ensure seamless service delivery.
  • Risk Mitigation: Robust security controls protect against breaches, downtime, and data loss.
  • Regulatory Support: Businesses using our services can meet their own compliance and regulatory requirements.

4. Conclusion

Hipposerve’s data centres form the backbone of our secure and reliable services. By maintaining compliance with SOC 2 Type 2, ISO 27001, and PCI-DSS standards, our facilities uphold the highest levels of security, reliability, and environmental responsibility. These certifications ensure that our customers can trust Hipposerve to deliver exceptional services while safeguarding their data. For more information, contact us at support@hipposerve.com.

Additional Charges

Shared Hosting - Excess Bandwidth - Fair Use Charges

Today You Pay ‡ £1.00 Every Month
You pay: — today
Shared Hosting, fair use charging. Charged per GB per month.
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Shared Hosting - Disk Space - Fair Use Charges

Today You Pay ‡ £1.00 Every Month
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Covers usage beyond our fair use limits, calculated per GB (or part thereof) each month.
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Shared Hosting - Database Size - Fair Use Charges

Today You Pay ‡ £0.01 Every Month
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Covers usage beyond our fair use limits, calculated per MB (or part thereof) each month.
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Shared Hosting - Inodes - Fair Use Charges

Today You Pay ‡ £0.75 Every Month
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Covers usage beyond our fair use limits, calculated per additional 10,000 inodes (or part thereof) each month.
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VPS Excess Bandwidth Charges

Today You Pay ‡ £0.10 Every Month
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VPS or Business One plans only. Charged per GB per month.
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VPS Snapshot Storage

Today You Pay ‡ £2.00 Every Month
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VPS Plans Only. Charged per 10 GB per month or part thereof.
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Late Payment Fee

Today You Pay ‡ £2.99 Every Month
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or 10%, which ever is greater. Charged per late invoice.
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Direct Debit - Failed Payment Surcharge

Today You Pay ‡ £2.99 Every Month
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Charged per failed transaction.
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Application for Debt Recovery Service

Today You Pay ‡ £39.99 Every Month
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Charged per invoice outstanding.
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Debt Recovery Letter

Today You Pay ‡ £27.99 Every Month
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Charged per recorded deliver letter sent.
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Website Download - Administration Fee

Today You Pay ‡ £499.00 Every Month
You pay: — today
Charged per website downloaded.
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Administration Charge - Standard Hourly Rate

Today You Pay ‡ £79.99 Every Month
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Charged per hour or part of.
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Hourly Development Rate

Today You Pay ‡ £79.99 Every Month
You pay: — today
Charged per hour or part thereof.
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Backup Overage Fee

Today You Pay ‡ £1.99 Every Month
You pay: — today
Charged per additional 10 GB per month or part thereof.
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Additional Backup Retention

Today You Pay ‡ £1.99 Every Month
You pay: — today
Charged per additional 10 days retention, per month.
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Additional E-Commerce Service Updates

Today You Pay ‡ £2.99 Every Month
You pay: — today
Charged per additional updates. Bulk discounts available.
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Trust the Hippo Helpers

Our Team is here to help you 24/7

Meet Hipposerve's expert support team, always ready to help, no matter the time. Whether it's for servers, websites, or mailboxes, you deserve top-notch support around the clock. Let us assist you with all your digital needs.
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Compliance Statement - Our Team is here to help you 24/7
Why Choose Us?

Fast, reliable, and secure web hosting services. Your website is in safe hands!

Compliance Statement - First For Security

First For Security

In today's digital age, data security is crucial. We at Hipposerve prioritize safeguarding your information against increasing cyber threats and breaches.

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Compliance Statement - First For Performance

First For Performance

We combine advanced infrastructure and cutting-edge technology to ensure your website is fast, scalable, and reliable.

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Compliance Statement - First for Reliability

First for Reliability

With a 99.9% Uptime Guarantee, you're not just choosing hosting; you're securing peace of mind.

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Compliance Statement - Global Data Centers

Global Data Centers

Discover our global web hosting solutions—local data centres worldwide ensure your site is always up and running.
Compliance Statement - Unwavering Support

Unwavering Support

We go above and beyond in ensuring you get the very best from your website and digital services

Compliance Statement - Daily Backups as Standard

Daily Backups as Standard

Secure your website with daily automatic backups, included as standard—restore up to 5 days worth of data at any time.

Disclaimer:  Terms & Conditions apply to all products. Click here for full details.  *For initial registration. 2 Year purchase required, then standard renewal pricing applies. **Minimum 2 years registration - 2 Year Price shown. † Free for first year, then standard pricing applies. Excludes Charity Plans and Reseller Hosting Slots.   ‡ New customers only. For the indicated billing period, then standard pricing applies. ¹ Unmetered or Unlimited specifications are subject to our acceptable use policy for optimal service. ² Not available on monthly plan. ³ When compared to our Hippo Hosting Value plan. ⁴ For first year's registration, then standard pricing applies.   All prices exclude VAT @ 20%.

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Hipposerve®

Hipposerve® is a registered trademark. Hipposerve® and the Hipposerve logos are registered trademarks of Hipposerve Digital Services Ltd. Hipposerve® is the trading name of Hipposerve Digital Services Ltd, a digital services company providing web hosting, email, domain names, and website optimisation and design services. Company No. 10288860. Registered in England and Wales.

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