Adding Subdomains for Web Forwarding in ezForward™

Adding Subdomains for Web Forwarding in ezForward™

In some situations, you may want to redirect a subdomain rather than the main domain itself. This allows you to send visitors to different destinations depending on how they access your domain.

Common use cases include:

• Redirecting blog.yourdomain.co.uk to a blogging platform
• Sending shop.yourdomain.co.uk to an online store
• Pointing support.yourdomain.co.uk to a helpdesk or ticketing system

Before a subdomain can be used with ezForward™, a small DNS change is required so the subdomain is recognised correctly.

Step-by-Step: Preparing the DNS

1. Open DNS Management

• Log in to your Hippo Portal.
• Click the My DNS button.

• Locate the domain you want to add the subdomain to and click the pencil (Edit) icon.

2. Add A and AAAA Records for the Subdomain

To allow ezForward™ to use a subdomain, you must add:

• An A record
• An AAAA record

These records must match the IP addresses used by the existing A and AAAA records for the root domain. This tells DNS to route the subdomain through the same infrastructure.

Click Add Record to begin.

3. Create the A Record

• Select A Record.
• Enter the subdomain name (for example: blog).
• Leave the TTL set to the default value.
• Set the Address to match the main domain’s A record.
• Click Confirm.

4. Create the AAAA Record

Repeat the same process for an AAAA record, using:

• The same subdomain name
• The same IPv6 address as the root AAAA record

5. Confirm the DNS Records

You should now see:

• The original A / AAAA records for the root domain
• New A / AAAA records for the subdomain

This confirms that the subdomain is now ready to be used with ezForward™.

Adding the Subdomain to ezForward™

6. Open the ezForward™ Control Panel

• Return to the ezForward™ management screen in your Hippo Portal.
• Click Open ezForward Control Panel.

7. Open Subdomains

• In the ezForward™ Control Panel, click the Subdomains button.

8. Add the Subdomain

• Enter the subdomain name you created in DNS.
• We recommend leaving Issue Let’s Encrypt Certificate enabled.
• The Domain Path field is not required for subdomains and can be left at its default value.

9. Confirm

• Click Add Domain.
• The subdomain will now appear in the domain list.

You can now assign a web redirect to this subdomain by following this guide:

How to Add a Web Redirect in ezForward™